Refund Policy

Last updated: May 2026

  TL;DR: Failed video? Auto-refund. Unhappy with purchase < 30 days & used < 50% credits? Full money-back. Just email us.

1. Automatic credit refunds (instant)

Credits are refunded automatically in these cases:

The AI provider rejects the job (invalid input, content filter)
The video render fails on the provider side
A job is stuck pending for more than 30 minutes

You'll see the refund in your credit balance immediately. No action needed.

2. Money-back guarantee (30 days)

If you bought a credit pack and want a full refund:

Eligibility: within 30 days of purchase, used less than 50% of credits.
How: email support@wavedance.app with your order email and receipt.
Timeline: we process within 3 business days; Stripe takes 5-10 days to credit your card.

3. Manual review cases

If you used > 50% credits but believe the service didn't deliver value, contact support — we review case-by-case.

4. Non-refundable

Successfully completed videos that you simply don't like (we recommend regenerating with different prompts).
Accounts banned for terms violations.
Chargebacks filed without contacting support first — we will dispute these.

5. How to request

Send an email to support@wavedance.app with:

Your account email
Stripe receipt or order ID
Reason for refund

We aim to respond within 24 hours on business days.

6. Disputes

Please contact us before filing a chargeback. We resolve 95%+ of issues directly. Unresolved? Email disputes@wavedance.app.

⚠️ Template notice for site owner: Adjust the 30-day window and 50%-credit threshold to your business needs. EU consumers have a 14-day right of withdrawal under EU directive 2011/83/EU — ensure your final policy meets local laws.